Refund and Cancellation Policy

Planting pixels is a digital service that is delivered at once: your artwork appears on the canvas within moments of your payment being confirmed. Nothing is shipped. All prices are in Indian rupees and are the full amount you pay.

A hold costs nothing. You can release it at any time before paying, or simply let it run out. Closing the payment window without paying charges you nothing.

You do not need to ask. We refund the full amount, to the method you paid with, when:

• your payment was received but the pixels could not be given to you, for example because the hold had ended by the time the payment arrived;
• the amount taken was not the amount shown to you;
• you were charged more than once for the same order.

We never give you different pixels in place of the ones you chose. These refunds are made by our team and are started within 7 working days. Your bank or payment app may then take a further 5 to 7 working days to show the money. You can follow the status under “Your payments” in your profile.

Because the service is delivered immediately and your artwork is public at once, a completed purchase cannot be cancelled or refunded for a change of mind. You can change your artwork and its title as often as you like, free of charge.

If you believe a completed purchase went wrong for a reason not covered above, write to us and we will look at it. Where we agree to a refund, or a refund is made after a payment dispute, the pixels are removed from your account as described in the Terms.

If money left your account but the payment shows as failed, it was not received by us. Your bank or Razorpay normally returns it automatically within 5 to 7 working days. If it does not arrive, write to us with the date and amount and we will help trace it.

A piece that is hidden, or an account that is suspended, for breaking the Terms or the Community Rules is not refunded.

Write to support@seedtheearth.in from the email address on your account, with your username and the date and amount of the payment. We acknowledge refund requests within 2 working days.